Do you want to contribute to unique projects and build the free cloud together? Let's go!
At OVHcloud, we are driven by the same desire: to build the future together and support the freedom to innovate.

🔗 Discover the major player in free and responsible cloud computing.

DETAILS

Contrat B2B/Permanent (Pologne)
Customer Services

WROCŁAW, PL, 53-332

Hybrid
Hybrid

YOUR JOB

Web&cloud Customer Support Polish/English/German

 

Within your #OneTeam

- you will work in IT company - a leading European cloud and hosting provider with a global presence

- you will learn about our products and services

- you will develop technical and soft skills

- you will learn to look for and provide solutions to customers

 

 

Your main responsibilities

- diagnosing and fixing issues and malfunctions of web and cloud services (dedicated servers, VPS, web hosting and email services) for European customers

- answering Customers' calls, replying to e-mails and chats to solve any issues they might experience

- answering to escalations and informing customers about correct processes

- classifying incidents and escalating or reassigning those to the appropriate team/person, if necessary

- keeping customers updated on the progress of an ongoing investigation/troubleshooting and its resolution

- participating in all internal trainings necessary to develop and maintain an advanced knowledge of products, technologies and processes

 

 

Your future impact

In 6 months, you will have accomplished

- becoming independent in recognizing and troubleshooting issues brought by customers

- understanding the company product portfolio and related customer needs

 

And in 1 year, you will have mastered

- providing nuanced and complex resolutions to our customers

- developed web and cloud technical skills in our dedicated training programs

 

Skills required

- fluent Polish and English/German are essential

- great communication skills and strong customer focus

- ability to analyze, listen and make recommendations in order to troubleshoot customers' issues and incidents

- passion for continuous professional development and willingness to learn new technologies

 

It’s a +

- experience in a similar position: Technical Support/Service Desk in an IT environment

- good technical knowledge in IT and new technologies domains

- knowledge of web and cloud products: dedicated servers and VPS, web hosting and email services

 

;

RECRUITMENT PROCESS

1. Meeting within 2 to 4 weeks with our hiring officer:  Maja
2. Interview with the manager:  Anna

3. Possible meet & greet session with the team or a coworker

Compte Épargne Temps (CET)
Intéressement
Plan d’Épargne de Groupe (PEG)
Plan d’Épargne pour la Retraite Collectif (PERCO)

Carte Ticket Restaurant
RTT
Mutuelle et prévoyance d’entreprise*
Service d’accompagnement aux Risques-Psycho-Sociaux via une plateforme dédiée*
Subventions sport & vacances
* pour tous les membres d’un même foyer

JOINING THE OVHcloud JOURNEY

OVHcloud values the diversity of the people it hires and supports. For us, diversity means fostering a work environment where individual differences are recognized, appreciated and respected, so as to develop each person's full potential and strengths.
Be free to be yourself!

SUSTAINABLE DEVELOPMENT AT OVHcloud. A DEEP COMMITMENT

Data has a powerful impact on every aspect of our lives. It is also changing the way we think about the world, and its use reflects the kind of society we want to live in.
As a major player in the tech industry, we have been doing everything in our power for over 20 years to reduce our environmental impact through industrial innovation and to guarantee an open cloud #SustainableByDesign

🔗 Explore our commitments that make a difference.

TO GO FURTHER

Discover some of our passionate employees and explore their occupations at OVHcloud!

► YouTube OVHcloud Careers

Do you want to contribute to unique projects and build the free cloud together? Let's go!
At OVHcloud, we are driven by the same desire: to build the future together and support the freedom to innovate.

🔗 Discover the major player in free and responsible cloud computing.

YOUR JOB

Web&cloud Customer Support Polish/English/German

 

Within your #OneTeam

- you will work in IT company - a leading European cloud and hosting provider with a global presence

- you will learn about our products and services

- you will develop technical and soft skills

- you will learn to look for and provide solutions to customers

 

 

Your main responsibilities

- diagnosing and fixing issues and malfunctions of web and cloud services (dedicated servers, VPS, web hosting and email services) for European customers

- answering Customers' calls, replying to e-mails and chats to solve any issues they might experience

- answering to escalations and informing customers about correct processes

- classifying incidents and escalating or reassigning those to the appropriate team/person, if necessary

- keeping customers updated on the progress of an ongoing investigation/troubleshooting and its resolution

- participating in all internal trainings necessary to develop and maintain an advanced knowledge of products, technologies and processes

 

 

Your future impact

In 6 months, you will have accomplished

- becoming independent in recognizing and troubleshooting issues brought by customers

- understanding the company product portfolio and related customer needs

 

And in 1 year, you will have mastered

- providing nuanced and complex resolutions to our customers

- developed web and cloud technical skills in our dedicated training programs

 

Skills required

- fluent Polish and English/German are essential

- great communication skills and strong customer focus

- ability to analyze, listen and make recommendations in order to troubleshoot customers' issues and incidents

- passion for continuous professional development and willingness to learn new technologies

 

It’s a +

- experience in a similar position: Technical Support/Service Desk in an IT environment

- good technical knowledge in IT and new technologies domains

- knowledge of web and cloud products: dedicated servers and VPS, web hosting and email services

 

;