Customer support representative Polish/English and Italian/German/Spanish

Date: 12 Jul 2024

Location: WROCŁAW, PL, 53-332

Company: OVHcloud

Customer support representative Polish/English and Italian/German/Spanish M/F/X


Within your #OneTeam

- you will work in an IT company – a leading European cloud and hosting provider with a global presence
- you will learn about our services
- you will develop your soft skills
- you will learn to look for and provide solutions to customers


Your main responsibilities
- to be the first point of contact for customers from different countries worldwide
- to listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues
- to participate in defined projects and missions
- to understand, integrate and promote the image of the OVHcloud as a company with strong expertise and excellent customer support.

Your future impact
In 6 months
- becoming independent in recognizing and troubleshooting most standard issues brought by customers
- understanding the company product portfolio and related customer needs
And in 1 year
- providing nuanced and complex resolutions to our customers
- start developing technical skills in our dedicated training programs


Skills required :

-    Fluent Polish, English and one additional language – Italian, Spanish or German
-    Readiness to work on shifts (business hours are Monday to Friday, 8AM – 6PM in 8 hour shifts)
-    Great communication skills
-    Independence and curiosity in searching for solutions
-    Oriented towards great customer service
-    Ability to manage priorities
-    Ability to work efficiently within a team
-    Willingness to work with new technologies and to develop


That's a plus :

-    Experience in similar position: Help Desk, Service Desk in an IT environment