DC IT Technician

#Department
We are looking for a/an DC IT Technician for our Industry department, which manages the entire value chain. We offer a unique industrial model. We design and deliver our hardware resources and infrastructures. The industry at OVHcloud encompasses key industry activities, such as supply chain, manufacturing, maintenance, as well as engineering and R&D. Our teams are constantly innovating, and this daily commitment guarantees a competitive, high-quality level of service for our customers.

You join the team [to fill with team name] in charge of [to fill with missions of the team]

Your main responsabilities

Contribute to datacenter systems architecture and ensure 1st level of support

• Optimize the racks for new servers
• Connect power and network cables within server and network racks
• Wire the incoming cables and network within the racks respecting wiring scheme  
• Install / Uninstall servers as required by the DC Team Leader and in accordance with the operational plan
• Assemble and install computer hardware (assemble / install / upgrade/ update servers)
• Adhere to health and safety rules and regulatory requirements
• Escalate incident tickets to Level 2 support where appropriate

2.    Contribute to Datacenter maintenance   

• Complete interventions on the equipment in response to monitoring alerts or customer tickets
• Upgrade the servers (change obsolete components)
• Undertake curative maintenance on delivered servers
• Troubleshoot technical issues using various tools: network, servers
• Perform regular established maintenance procedures
• Understand and maintain cabling systems
• Replace failed networking devices within racks
• Implement actions to resolve problems related to the server environment
• Ensure servers are functioning properly via analysis and monitoring
• For all these actions, use the right tools and keep asset's databases up to date : stock, assets, status, actions, etc...
• Manage and resolve system failures quickly
• Assist team members with other relevant maintenance tasks within the Datacenter

3.    Coordinate activity with all 24/7 teams and help improve customer relations

• Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system
• Help maintain good customer relations and customer satisfaction on a daily basis
• Ensure information is shared between maintenance agents and provide reports to the Team Leader
• Respect the schedule and targets set by the Team Leader

Your future impact

In 6 months

• Be prepared to learn the technologies and methods of OVH work while maintaining ethics and propositivity.

• Be part of the team that will build the nascent datacenters of OVH Italy, making its own curiosity, team spirit and proactivity.

In 1 year

• Contribute to develop the Italian OVH DCs

• Proactively contribute to the continuous improvement of OVH Italy datacenters to ensure their service excellence.

• Be part of the operational team that maintains IT and NW facilities and infrastructure.

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At OVHcloud, we encourage boldness and initiative. Beyond these missions, we therefore expect you to be proactive and participate in the continuous improvement of your scope.

#Profile
•    A keen interest in IT and computer hardware products/components •    Advanced understanding of general maintenance procedures and techniques •    Physically capable and available to work weekends, public holidays, and evenings
•    Effective problem-solving abilities
•    A team player with excellent communication skills