Date:  Jul 5, 2022
Contract Type:  Fixed term contract
Location: 

MADRID, ES, 28014

customer support representative 

 

#OVHcloud 

 

​At OVHcloud puts complete freedom in the hands of technologists and businesses, for anyone to master right from the start.  We are a global technology company serving developers, entrepreneurs, and businesses with the dedicated server, software and infrastructure building blocks to manage, secure and scale their data.  Throughout our history, we have always challenged the status quo and set out to make technology accessible and affordable.  In our rapidly evolving digital world, we believe an integral part of our future is an open ecosystem and open cloud, where all can continue to thrive and customers can choose when, where and how to manage their data.   

We are a global company trusted by more than 1.5 million customers.  We manufacture our servers, own and manage 30 datacenters, and operate our own fiber-optic network.  From our range of products, our support, thriving ecosystem, passionate employees, to our commitment to social responsibility—we are open to power your data.

 

#Department

 

We are looking for a/an customer support representative   for our Customer Services department that provides advice, listening and solutions to our customers, our customer service teams are essential to ensure a service that meets our quality requirements.
Our customer service teams are divided into six areas: cloud, web, telecom, keepbiz, Professional cloud services and cross-cutting projects.

You join the team Cloud Support

 

#Missions

 

You meet the following challenges : 

 

 

  • Inform and help customers via email, chat and phone on OVHcloud products and services
  • Troubleshoot and fix general and specific problems related to cloud services (VPS, Dedicated Servers, Private/Public Cloud, etc.)
  • Quickly identify the type of customer in order to provide adequate responses and solution(s) to fulfill customer's expectations
  • Keep customers updated on the progress of incidents, classifying, escalating and reassigning their requests internally, if necessary
  • Provide excellent customer service listening, analyzing and making recommendations (guide the customer towards a profitable solution) to OVHcloud Premium customers and Partners
  • Deal with customer's requests and questions related to payments and invoices (billing)
  • Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer support
  • Follow all internal training necessary for developing and sustaining an advanced knowledge of products, technologies and sales strategies

 

 

At OVHcloud, we encourage boldness and initiative. Beyond these missions, we therefore expect you to be proactive and participate in the continuous improvement of your scope.​

 

#Profile

 

  • Basic technical knowledge in cloud products: VPS, Dedicated Servers, Private/Public Cloud etc.
  • General knowledge of Linux, virtualization and Windows Server
  • Excellent communication, organization and customer service skills
  • Strong teamwork skills, positive attitude, dynamic and enthusiastic
  • Passionate for technology and willing to learn and develop himself/herself
  • Fluent Spanich language is mandatory
  • English knowledge is mandatory (>B2) + German (>B2) mandatory
  • With a great sense of service, you want to have a positive impact on your internal and / or external contacts.
  • You are open to the world and working in an international context is an important aspect for you.
  • You are independent and able to work in a fast-paced environment.

 

Do you want to join a unique human adventure? Explore new avenues and use your talents and energy to support an ambitious project? 
You are in the right place. Do not hesitate any longer and join the OVHcloud adventure!