Cloud Support Consultant

Date: 7 Feb 2024

Location: ROUBAIX, FR, 59100

Company: OVHcloud

Cloud Support Consultant M/F/X


Your main responsibilities :

  • Supervise & coordinate the newly create PCI team specialists
  • Setup the frame for the team to work in the best conditions (Bonus, processes...)
  • Be the central point between your team, Sales forces, Products teams


Your future impact

  • Coordinate activity and respond to contingencies
  • Communicate with pedagogy and transparency the strategic choices and priorities to promote the understanding and the adherence of employees to the vision and ambition of the company.
  • Help create new processes
  • Manage performance indicators


In 6 months you will have accomplished

  • Plan activities and resources
  • Manage or contribute to a project by representing operations
  • Drive individual and collective performance, and define priorities for action related to the roadmap and customer challenges.


And in 1 year you will have mastered


  • Recruit talents, support their skills development and support their development by giving them regular feedback.
  • Foster multi-modal (face-to-face, remote, hybrid) and multi-cultural intra/inter-team modes of collaboration to foster the "one team" spirit and collective efficiency.
  • Identify opportunities for continuous improvement within its scope, and support transformation projects with the team.



Skills required :


  •     You have a first experience in customer relations within an IT environment
  •     You have a real interest in Cloud products: Dedicated Servers, VPS, Public Cloud, as well as virtualization environments: Vmware, HyperV…
  •     You know Windows Server and Linux operating systems
  •     You are passionate about computers and curious about new technologies
  •     You are a good communicator, both written and spoken

That's a plus :

  •     You are known for your sense of organization
  •     You like to have a positive impact on your internal and external contacts
  •     You are autonomous and able to work in a rapidly changing environment