Do you want to contribute to unique projects and build the free cloud together? Let's go!
At OVHcloud, we are driven by the same desire: to build the future together and support the freedom to innovate.

🔗 Discover the major player in free and responsible cloud computing.

DETAILS

Permanent contract
Customer Services

LISBOA, PT, 1050-164

Hybrid
Hybrid

YOUR JOB

Cloud Customer Support Representative M/F/X

 

Within your #OneTeam

 

  • You will work in IT company - a leading European cloud and hosting provider with a global presence
  • You will learn about our products and services
  • You will develop technical and soft skills
  • You will learn to look for and provide solutions to customers

 

Your main responsibilities :

 

  • Diagnosing and fixing issues and malfunctions of cloud services (dedicated servers, VPS) for European customers
  • Answering Customers' calls, replying to e-mails and chats to solve any issues they might experience
  • Answering to escalations and informing customers about correct processes
  • Classifying incidents and escalating or reassigning those to the appropriate team/person, if necessary
  • Keeping customers updated on the progress of an ongoing investigation/troubleshooting and its resolution
  • Participating in all internal trainings necessary to develop and maintain an advanced knowledge of products, technologies and processes

 

Your future impact

 

In 6 months

  •  You will be comfortable with the cloud products you have been trained on.
  •  You will have a good knowledge of CCO internal processes and tools.
  •  You will be comfortable in customer relations by respecting the internal quality charter of the company.


And in 1 year

  •   Vous serez en mesure d’apprendre de nouveaux produits / univers.
  •   Vous gérez des cas complexes (Campagnes, escalades etc).
  •   Vous absorbez de nouvelles missions (Advisory Service, animation de Webinar, création de contenu)

.

Skills required :

 

  • Fluent Spanish, Portuguese and English are essential
  • Great communication skills and strong customer focus
  • Ability to analyze, listen and make recommendations in order to troubleshoot customers' issues and incidents
  • Passion for continuous professional development and willingness to learn new technologies

 

RECRUITMENT PROCESS

1. Meeting within 2 to 4 weeks with our hiring officer:  Belén
2. Interview with the manager:  Andrea

3. Possible meet & greet session with the team or a coworker

Compte Épargne Temps (CET)
Intéressement
Plan d’Épargne de Groupe (PEG)
Plan d’Épargne pour la Retraite Collectif (PERCO)

Carte Ticket Restaurant
RTT
Mutuelle et prévoyance d’entreprise*
Service d’accompagnement aux Risques-Psycho-Sociaux via une plateforme dédiée*
Subventions sport & vacances
* pour tous les membres d’un même foyer

JOINING THE OVHcloud JOURNEY

OVHcloud values the diversity of the people it hires and supports. For us, diversity means fostering a work environment where individual differences are recognized, appreciated and respected, so as to develop each person's full potential and strengths.
Be free to be yourself!

SUSTAINABLE DEVELOPMENT AT OVHcloud. A DEEP COMMITMENT

Data has a powerful impact on every aspect of our lives. It is also changing the way we think about the world, and its use reflects the kind of society we want to live in.
As a major player in the tech industry, we have been doing everything in our power for over 20 years to reduce our environmental impact through industrial innovation and to guarantee an open cloud #SustainableByDesign

🔗 Explore our commitments that make a difference.

TO GO FURTHER

Discover some of our passionate employees and explore their occupations at OVHcloud!

► YouTube OVHcloud Careers

Do you want to contribute to unique projects and build the free cloud together? Let's go!
At OVHcloud, we are driven by the same desire: to build the future together and support the freedom to innovate.

🔗 Discover the major player in free and responsible cloud computing.

YOUR JOB

Cloud Customer Support Representative M/F/X

 

Within your #OneTeam

 

  • You will work in IT company - a leading European cloud and hosting provider with a global presence
  • You will learn about our products and services
  • You will develop technical and soft skills
  • You will learn to look for and provide solutions to customers

 

Your main responsibilities :

 

  • Diagnosing and fixing issues and malfunctions of cloud services (dedicated servers, VPS) for European customers
  • Answering Customers' calls, replying to e-mails and chats to solve any issues they might experience
  • Answering to escalations and informing customers about correct processes
  • Classifying incidents and escalating or reassigning those to the appropriate team/person, if necessary
  • Keeping customers updated on the progress of an ongoing investigation/troubleshooting and its resolution
  • Participating in all internal trainings necessary to develop and maintain an advanced knowledge of products, technologies and processes

 

Your future impact

 

In 6 months

  •  You will be comfortable with the cloud products you have been trained on.
  •  You will have a good knowledge of CCO internal processes and tools.
  •  You will be comfortable in customer relations by respecting the internal quality charter of the company.


And in 1 year

  •   Vous serez en mesure d’apprendre de nouveaux produits / univers.
  •   Vous gérez des cas complexes (Campagnes, escalades etc).
  •   Vous absorbez de nouvelles missions (Advisory Service, animation de Webinar, création de contenu)

.

Skills required :

 

  • Fluent Spanish, Portuguese and English are essential
  • Great communication skills and strong customer focus
  • Ability to analyze, listen and make recommendations in order to troubleshoot customers' issues and incidents
  • Passion for continuous professional development and willingness to learn new technologies