Datacenter IT/RUN Maintenance Technician

Datacenter IT/RUN Maintenance Technician M/F/X

Within your #OneTeam

Within OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, while innovating and industrializing good practices. It ensures competitive levels of service and quality while respecting deadlines agreed with customers.

As Datacenter IT/RUN Maintenance Technician, you will provide level 1 support to datacenter teams, subsidiaries and OVHcloud customers as well as contribute to set up and maintain our datacenters. You will be part of a team of technician that operate 24/7, managed by a Team Leader.

Your main responsibilities

Contribute to datacenter systems architecture and ensure 1st level of support

• Optimize the racks for new servers
• Connect power and network cables within server and network racks
• Wire the incoming cables and network within the racks respecting wiring scheme
• Install / Uninstall servers as required by the DC Team Leader and in accordance with the operational plan
• Assemble and install computer hardware (assemble / install / upgrade/ update servers)
• Adhere to health and safety rules and regulatory requirements
• Escalate incident tickets to Level 2 support where appropriate

Contribute to Datacenter maintenance

• Complete interventions on the equipment in response to monitoring alerts or customer tickets
• Upgrade the servers (change obsolete components)
• Undertake curative maintenance on delivered servers
• Troubleshoot technical issues using various tools: network, servers
• Perform regular established maintenance procedures
• Understand and maintain cabling systems
• Replace failed networking devices within racks
• Implement actions to resolve problems related to the server environment
• Ensure servers are functioning properly via analysis and monitoring
• Keep asset databases up to date
• Manage and resolve system failures quickly
• Assist team members with other relevant maintenance tasks within the Datacenter

Coordinate activity with all 24/7 teams and help improve customer relations

• Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system
• Help maintain good customer relations and customer satisfaction on a daily basis
• Ensure information is shared between maintenance agents and provide reports to the Team Leader
• Respect the schedule and targets set by the Team Leader

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Skills required

• A keen interest in IT and computer hardware products/components
• High school diploma or equivalent qualification in electronics / IT / Maintenance
• A minimum of 2 years’ experience in a similar role
• Experience of building and maintaining computers
• Advanced understanding of general maintenance procedures and techniques
• Effective problem-solving abilities
• A team player with excellent communication skills
• Organized, autonomous and adaptable
• Basic knowledge of computer networking
• Well-organized person and have the ability to prioritize tasks
• Customer centric oriented
• Autonomous
• Attention to detail and a solution orientated approach
• Positive, energetic and proactive mindset