Date:  Aug 11, 2022
Custom Field 1:  Permanent contract
Location: 

WROCŁAW, PL, 50-088

Cloud Support Specialist with German

 

#Department
We are looking for a Cloud Support Specialist with German for our Customer Services department that provides advice, listening and solutions to our customers, our customer service teams are essential to ensure a service that meets our quality requirements.
Our customer service teams are divided into six areas: cloud, web, telecom, keepbiz, Professional cloud services and cross-cutting projects.

You join the Cloud Technical Support Team in charge of handling incoming calls and e-mails from Customers seeking help and information regarding OVHcloud services and products. You will provide guidance and solutions addressing Customers' issues and cooperate with other Technical Support Specialists and Teams if need.

 

#Missions

Attached to the Cloud Technical Support Team , you meet the following challenges : 

 

  • Diagnosing and fixing issues and malfunctions of cloud services (Dedicated servers, VPSes, Public Cloud instances, and Kubernetes) for European Customers;
  • Answering Customers' calls, replying to e-mails in order to solve any issue(s) they may experience;
  • Answering to escalations and informing Customers about correct processes;
  • Classifying incidents and escalating or reassigning those to the appropriate team/person, if necessary;
  • Keeping Customers updated on the progress of an ongoing investigation/troubleshooting and its resolution;
  • Participating in all internal trainings necessary to develop and maintain an advanced knowledge of products, technologies, and processes;
  • Building an image of OVHcloud as a company with strong expertise and excellent Customer support.

 

At OVHcloud, we encourage boldness and initiative. Beyond these missions, we therefore expect you to be proactive and participate in the continuous improvement of your scope.

 

#Profile

  • Fluent English and German
  • Experience in a similar role related to Customer Support;
  • Great communication skills;
  • Strong Customer focus;
  • Ability to manage priorities;
  • Ability to work efficiently within a team;
  • Ability to analyse, listen, and make recommendations (guide the Customer towards a satisfactory solution);
  • Ability to troubleshoot Customers' issues and incidents;
  • Passion for continuous professional development and willingness to learn new technologies;