Date:  Nov 25, 2022
Contract type:  Permanent contract
Location: 

PARIS, FR, 75017 TOULOUSE, FR, 31000 BREST, FR, 29200 ROUBAIX, FR, 59100 LYON, FR, 69003 CESSON-SEVIGNE, FR, 35510 BORDEAUX, FR, 33000

PRODUCT OWNER

 

We are looking for a Product Owner  for our Customer Service department.

 

Departement

Within OVHcloud, the Customer Service Department provides high-quality technical support to all of our customers, wherever they are in the world. It adapts to their needs, and can be reached by phone, email or via the OVHcloud Control Panel.The department is organised in six areas: cloud, web, telecom, billing, cloud professional services and transversal projects (workforce management, management and implementation of new tools, etc.)

Missions
You are the main contact between the business teams and the ServiceNow Factory team, you will be in charge of :

 

  • Collecting, challenging and formalising functional needs for validation by internal stakeholders and the ServiceNow Factory,
  • Challenging priorities expressed by requesters with regard to the backlog and workload: available capacity, platform constraints, and the strategic plan of the department,
  • Managing and monitoring developments through sprints:

             Participating in Sprint follow-up and Sprint planning meetings,involvement in the development phases,

  • Managing tests in coordination with the ServiceNow Factory team and the end-users,following-up the deployment of newly-developed features and changes following-up development requests via the implementation of KPI's and the creation of dashboards.

 

  • Managing test cases, including their creation, update and execution
  • Communicating internally and externally on their activities
  • Participating in the definition of the organisation as well as the governance of feature evolution requests
  • Supporting the department in its Agile transformation, and continuous improvement
  • Being the functional ambassador for ServiceNow with end-users and relevant stakeholders, to ensure the adoption of the tool and changes by the teams.

 

You will work in conjunction with the business, technical, architecture and process teams to carry out this mission under the responsibility of the Data/Operational Excellence Director, in close collaboration with the Platform Owner of the Service Now Factory, the Squad Lead and the Tech Leads of the ServiceNow CSM and ITSM development teams.

  • Deliverables
  • Functional specifications or user stories
  • Meeting minutes and summaries
  • Agile Roadmap and Sprint Planning
  • Retrospective and continuous improvement plans
  • Writing and updating test cases

 

 

Nice-to-Have Skills
Rigorous, curious and attentive, you are recognised for your ability to communicate succinctly and accurately, and for your interpersonal skills
Attention to detail
Excellent priority management
Proactive and a driving force for ideas
Organised
User-oriented mindset
Team spirit