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Date:  Nov 12, 2021
Contract Type:  Permanent contract
Location: 

MILANO (MI), IT, CAP 20129

Cloud Technical ReferentCloud Technical Referent H/F

 

#OVHcloud


OVHcloud puts complete freedom in the hands of technologists and businesses, for anyone to master right from the start.  We are a global technology company serving developers, entrepreneurs, and businesses with the dedicated server, software and infrastructure building blocks to manage, secure and scale their data.  Throughout our history, we have always challenged the status quo and set out to make technology accessible and affordable.  In our rapidly evolving digital world, we believe an integral part of our future is an open ecosystem and open cloud, where all can continue to thrive and customers can choose when, where and how to manage their data.   

We are a global company trusted by more than 1.5 million customers.  We manufacture our servers, own and manage 30 datacenters, and operate our own fiber-optic network.  From our range of products, our support, thriving ecosystem, passionate employees, to our commitment to social responsibility—we are open to power your data.

 

#Department


We are looking for a/an Cloud Technical ReferentCloud Technical Referent H/F for our Customer Services department that provides advice, listening and solutions to our customers, our customer service teams are essential to ensure a service that meets our quality requirements.
Our customer service teams are divided into six areas: cloud, web, telecom, keepbiz, Professional cloud services and cross-cutting projects.

You join the team Cloud Support in charge of helping our cloud customers in many ways.

   

#Missions

 

You meet the following challenges :

 

  • Ensure customer advocate skills development.
  • Ensure and provide continuous training for Customer Advocates in the Cloud environment.
  • Ensure and provide initial training for Customer Advocates in the Cloud environment.
  • Facilitate complex technical situation call handling or handle them in person.
  • Participate in training sessions as learner in order to upskill your technical abilities.
  • Be the local point of contact for technical escalations from other teams or RUN.
  • Participate in EMEA CCO projects when required.
  • Take the lead of some tasks delegated by the direct manager.

 

At OVHcloud, we encourage boldness and initiative. Beyond these missions, we therefore expect you to be proactive and participate in the continuous improvement of your scope.

 

#Profile

 

  • Technically skilled in our wide range of cloud products: VPS, Dedicated Servers, Public Cloud, Vrack, networking, storage, databases, containers and orchestration, backup solutions.
  • Fluent English and Italian, spoken and written.
  • Ability to organize and prioritize.
  • Ability to communicate with the team.
  • Focused and able to train people.
  • Ability to adapt to a demanding workplace and instill positive energy in teams.
  • With a great sense of service, you want to have a positive impact on your internal and / or external contacts.
  • You are open to the world and working in an international context is an important aspect for you.
  • You are independent and able to work in a fast-paced environment.

 

Do you want to join a unique human adventure?
Explore new avenues and use your talents and energy to support an ambitious project?
You are in the right place. Do not hesitate any longer and join the OVHcloud adventure!