Date:  May 7, 2022
Contract Type:  Permanent contract
Location: 

LONDON, GB, EC4M 7AU

Technical Account Manager 

 

#OVHcloud 
OVHcloud puts complete freedom in the hands of technologists and businesses, for anyone to master right from the start.  We are a global technology company serving developers, entrepreneurs, and businesses with the dedicated server, software and infrastructure building blocks to manage, secure and scale their data.  Throughout our history, we have always challenged the status quo and set out to make technology accessible and affordable.  In our rapidly evolving digital world, we believe an integral part of our future is an open ecosystem and open cloud, where all can continue to thrive and customers can choose when, where and how to manage their data.   

We are a global company trusted by more than 1.5 million customers.  We manufacture our servers, own and manage 30 datacenters, and operate our own fiber-optic network.  From our range of products, our support, thriving ecosystem, passionate employees, to our commitment to social responsibility—we are open to power your data.

 

#Department
We are looking for a  Technical Account Manager  for our Customer Services department that provides advice, listening and solutions to our customers, our customer service teams are essential to ensure a service that meets our quality requirements.
Our customer service teams are divided into six areas: cloud, web, telecom, keepbiz, Professional cloud services and cross-cutting projects.

 

 

#Missions

Our team of professional OVHCloud Customer Success experts plays a crucial and central role in supporting our strategic customer journey. As a Technical Account Manager (TAM), you will:

  • Draw on your customer-facing skills and technical acumen to help customers successfully adopt and operate their OVHcloud Solutions.
  • Your previous experience with cloud infrastructure, program management, enterprise technology support/operations and customer advocacy will play an essential part in your day-to-day work, driving success for our most critical customers.
  • Lead and facilitate the successful adoption of OVHcloud Solutions, you will guide organisations through the technical facets of the operations.
  • You will also regularly engage with diverse stakeholder groups on a cross-functional and geographically dispersed team.
  • Use your relationship management skills and technical credibility, you will effectively communicate at all levels of the organization.
  • Work closely with a Support and Account Team, the Technical Account Manager is primarily focused on ensuring operational excellence and our customer satisfaction

 

Responsibilities:

  • Be a trusted advisor and advocate of the OVH solutions
  • Lead an organisations through adoption and operation of their solution, partnering with Support and Product teams to ensure customer success
  • Work with customers, Support and Professional Services teams to guide queries/escalations to resolution
  • Manage operational activities from end to end;managing timelines, milestones, migration goals, incidents, queries and capacity planning for expansion Advocate for customer needs in order to overcome adoption blockers and drive new feature development
  • Lead customer queries across multiple work streams and specialist teams, to maintain customer momentum
  • Develop best practice  and identifying opportunities for learning through customer engagement, to support internal and customer facing initiatives
  • Develop relationships with customers, to understand their business and to co-develop their technical roadmap
  • Lead monthly operational reviews with customers to share KPIs, review solutions and better understand their technical needs

 

#Profile

  • Bachelor's degree in Computer Science, Engineering, related technical field or equivalent practical experience. 
  • 3 years of experience in a customer-facing role, interfacing with executive stakeholders, driving customer technical implementations/transformation programs. 
  • Experience supporting customers in one of the following: cloud operations (launch and capacity planning, product release management), technical support, escalation management or IT consulting
  • ITIL certification is desirable

 

Skills and Experience:

  • Experience of collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
  • Project management experience or can demonstrate experience as a key contributor to a project.
  • Experience of collaborating with various internal business units  and with large enterprise stakeholders *
  • Excellent verbal and written communication skills Strong analytical, problem-solving and crisis management skills
  • Can working autonomously, enjoys learning and has a positive outlook.
  • Detailed orientated with a passion for customer relations

 

Your assets:

  • Solid technical  knowledge and hands on experience of CLOUD products and technologies
  • Demonstrable systems Administration Skills (Linux, VMware ESXi, MS Server)
  • Knowledge of OVH product/service offerings
  • Strong system administration and virtualization skills (Linux, MS Server, VMware ESXi, OpenStack)

 

#Benefits

  • Competitive salary
  • 25 days annual leave per year 4 additional days of annual leave (bridging days)
  • 50% off your public travel to work
  • Company pension scheme
  • Private healthcare
  • Free eye test Sports contribution
  • Fresh fruit and refreshments
  • Quarterly social events

 

Want to join a unique human adventure? Explore new ways and use your talent and your energy to support an ambitious project?You are at the right place. Join the OVHcloud adventure! 

 

OVHcloud is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information or any other basis prohibited by applicable country or local laws.