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Date:  Sep 30, 2021
Contract Type:  Permanent contract
Location: 

WROCŁAW, PL, 50-088

Cloud Support Specialist with German 

 

#OVHcloud 
OVHcloud puts complete freedom in the hands of technologists and businesses, for anyone to master right from the start.  We are a global technology company serving developers, entrepreneurs, and businesses with the dedicated server, software and infrastructure building blocks to manage, secure and scale their data.  Throughout our history, we have always challenged the status quo and set out to make technology accessible and affordable.  In our rapidly evolving digital world, we believe an integral part of our future is an open ecosystem and open cloud, where all can continue to thrive and customers can choose when, where and how to manage their data.   

We are a global company trusted by more than 1.5 million customers.  We manufacture our servers, own and manage 30 datacenters, and operate our own fiber-optic network.  From our range of products, our support, thriving ecosystem, passionate employees, to our commitment to social responsibility—we are open to power your data.

 

#Department
We are looking for an Cloud Support Specialist with German for our Customer Services department that provides advice, listening and solutions to our customers, our customer service teams are essential to ensure a service that meets our quality requirements.
Our customer service teams are divided into six areas: cloud, web, telecom, keepbiz, Professional cloud services and cross-cutting projects.

You join the Cloud Technical Support Team in charge of handling incoming calls and e-mails from Customers seeking help and information regarding OVHcloud services and products. You will provide guidance and solutions addressing Customers' issues and cooperate with other Technical Support Specialists and Teams, if need be.

 

#Missions

Attached to the Cloud Technical Support Team , you meet the following challenges : 

 

  • Diagnosing and fixing issues and malfunctions of cloud services (Dedicated servers, VPSes, Public Cloud instances, and Kubernetes) for European Customers;
  • Answering Customers' calls, replying to e-mails in order to solve any issue(s) they may experience;
  • Answering to escalations and informing Customers about correct processes;
  • Classifying incidents and escalating or reassigning those to the appropriate team/person, if necessary;
  • Keeping Customers updated on the progress of an ongoing investigation/troubleshooting and its resolution;
  • Participating in all internal trainings necessary to develop and maintain an advanced knowledge of products, technologies, and processes;

  • Building an image of OVHcloud as a company with strong expertise and excellent Customer support  

 

At OVHcloud, we encourage boldness and initiative. Beyond these missions, we therefore expect you to be proactive and participate in the continuous improvement of your scope.

 

#Profile

  • Fluent English, Polish and German is essential;
  • Experience in a similar role related to Customer Support;
  • Great communication skills;
  • Strong Customer focus;
  • Ability to manage priorities;
  • Ability to work efficiently within a team;
  • Ability to analyse, listen, and make recommendations (guide the Customer towards a satisfactory solution);
  • Ability to troubleshoot Customers' issues and incidents;
  • Passion for continuous professional development and willingness to learn new technologies;
  • With a great sense of service, you want to have a positive impact on your internal and / or external contacts.
  • You are open to the world and working in an international context is an important aspect for you.
  • You are independent and able to work in a fast-paced environment. 

 

Assets:

  • Experience in a similar position: Technical Support/Service Desk in an IT environment;
  • Good technical knowledge in IT and new technologies domains;
  • Basic knowledge of Cloud products: Dedicated servers, VPSes, and Public Cloud instances;
  • Basic knowledge of Linux and virtualization.

 

Do you want to join a unique human adventure?
Explore new avenues and use your talents and energy to support an ambitious project? 
You are in the right place. Do not hesitate any longer and join the OVHcloud adventure!