WROCŁAW, PL, 53-332
Customer Support Representative Polish/Spanish/English
Within your #OneTeam
- you will work in an IT company – a leading European cloud and hosting provider with a global presence
- you will learn about our services
- you will develop your soft skills
- you will learn to look for and provide solutions to customers
Your main responsibilities
- to be the first point of contact for customers from different countries worldwide
- to listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues
- to participate in defined projects and missions
- to understand, integrate and promote the image of the OVHcloud as a company with strong expertise and excellent customer support.
Your future impact
In 6 months, you will have accomplished
- becoming independent in recognizing and troubleshooting most standard issues brought by customers
- understanding the company product portfolio and related customer needs
And in 1 year, you will have mastered
- providing nuanced and complex resolutions to our customers
- start developing technical skills in our dedicated training programs
Skills required :
- Fluent Polish, English and Spanish
- Readiness to work on shifts (business hours are Monday to Friday, 8AM – 6PM in 8 hour shifts)
- Great communication skills
- Independence and curiosity in searching for solutions
- Oriented towards great customer service
- Ability to manage priorities
- Ability to work efficiently within a team
- Willingness to work with new technologies and to develop
That's a plus :
- if you have experience in similar position: Help Desk, Service Desk in an IT environment
This is on-site first and then hybrid position based in Wrocław.
#Benefits
- Nationale Nederlanden life insurance
- Edenred lunch card
- Luxmed private health care
- Multisport card
- Public transport refund
- Pension Plan (PPPE)
- Ask Henry concierge
- EMA – psychological support
- Employee referral program
- Additional 4 days off
- Global Incentive Plan
- Kudos seniority bonus
- Hybrid working mode
- Funding for remote working
- Glasses refund
- Social Fund: holiday allowance, sport and culture card, gift cards, emergency allowance
.
Customer Support Representative Polish/Spanish/English
Within your #OneTeam
- you will work in an IT company – a leading European cloud and hosting provider with a global presence
- you will learn about our services
- you will develop your soft skills
- you will learn to look for and provide solutions to customers
Your main responsibilities
- to be the first point of contact for customers from different countries worldwide
- to listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues
- to participate in defined projects and missions
- to understand, integrate and promote the image of the OVHcloud as a company with strong expertise and excellent customer support.
Your future impact
In 6 months, you will have accomplished
- becoming independent in recognizing and troubleshooting most standard issues brought by customers
- understanding the company product portfolio and related customer needs
And in 1 year, you will have mastered
- providing nuanced and complex resolutions to our customers
- start developing technical skills in our dedicated training programs
Skills required :
- Fluent Polish, English and Spanish
- Readiness to work on shifts (business hours are Monday to Friday, 8AM – 6PM in 8 hour shifts)
- Great communication skills
- Independence and curiosity in searching for solutions
- Oriented towards great customer service
- Ability to manage priorities
- Ability to work efficiently within a team
- Willingness to work with new technologies and to develop
That's a plus :
- if you have experience in similar position: Help Desk, Service Desk in an IT environment
This is on-site first and then hybrid position based in Wrocław.
#Benefits
- Nationale Nederlanden life insurance
- Edenred lunch card
- Luxmed private health care
- Multisport card
- Public transport refund
- Pension Plan (PPPE)
- Ask Henry concierge
- EMA – psychological support
- Employee referral program
- Additional 4 days off
- Global Incentive Plan
- Kudos seniority bonus
- Hybrid working mode
- Funding for remote working
- Glasses refund
- Social Fund: holiday allowance, sport and culture card, gift cards, emergency allowance
.