Date:  Jan 28, 2023
Contract type:  Permanent contract
Location: 

WROCŁAW, PL, 50-088

Customer Support Representative Polish/English and Italian/German

 

#Department
We are looking for a Customer Support Representative Polish/English and Italian/German for our Customer Services department that provides advice, listening and solutions to our customers, our customer service teams are essential to ensure a service that meets our quality requirements.
Our customer service teams are divided into six areas: cloud, web, telecom, keepbiz, Professional cloud services and cross-cutting projects.

You join the will join an experienced team of 1st Line Support in charge of providing support for our clients from different countries.

 

#Missions

Attached to the Customer Service, you meet the following challenges : 

 

  • Answering the multichannel questions (call, e-mail, chat) of customers concerning billing, order tracking, administration;
  • Answering to escalations and informing customers of correct process;
  • Keeping customers updated on the progress of an investigation and its resolution.
  • Providing post-sale support service;
  • Participate in defined loyalty actions and missions;
  • Understand, integrate and develop a pitch to promote the image of the OVH brand to future customers;
  • Build an image of OVH as company with strong expertise and excellent customer support. 

 

At OVHcloud, we encourage boldness and initiative. Beyond these missions, we therefore expect you to be proactive and participate in the continuous improvement of your scope.

 

#Profile

  • Fluent Polish, English and Italian/German is essential
  • Experience in similar position: Help Desk, Service Desk (in an IT environment is an asset);
  • Great communication skills;
  • Ability to manage priorities;
  • Strong customer service focus;
  • With a great sense of service, you want to have a positive impact on your internal and / or external contacts.
  • You are open to the world and working in an international context is an important aspect for you.