WROCŁAW, PL, 53-332
Within your #OneTeam
You'll join a leading European cloud and hosting provider with a global footprint
You'll build technical depth in Cloud technologies (baremetal, VPS, public cloud) while developing the soft skills that make a real difference to customers
You'll grow in an environment that values curiosity as much as expertise,
You'll be part of a team-first culture where helping a colleague solve a tricky ticket is as valued as solving your own
Who we're looking for:
More than a finished skillset, we're looking for people who are genuinely curious about how cloud infrastructure works, and energized rather than intimidated by an industry that never stops moving. If you have a strong service spirit, enjoy collaborating, and want to keep learning for the long run, the technical depth will come, we'll help you build it.
Your main responsibilities:
- Diagnosing and resolving issues affecting Cloud services (baremetal servers, VPS, and public cloud environments) for international customers customers
- Answering customer calls, emails, and chats to understand and solve the issues they're experiencing
- Handling escalations and clearly explaining next steps and processes to customers
- Classifying incidents accurately and escalating or reassigning them to the right team when needed
- Keeping customers informed throughout an investigation, from first contact to resolution
- Actively participating in internal training to build and maintain strong knowledge of our products, technologies, and processes
Your future impact
In 6 months, you will:
- Become autonomous in recognizing and troubleshooting common Cloud-related issues
- Built a solid understanding of our product portfolio and the needs behind it
In 1 year, you will have:
- Mastered delivering nuanced, complex resolutions to customers
- Developed strong technical expertise in Cloud infrastructure through our dedicated training programs
- Grown into someone teammates rely on for both technical judgment and collaborative spirit
What matters most to us:
- Fluent Polish and English
- A genuinely curious, open mindset, someone who wants to understand why things work, not just follow a script
- Strong team spirit and a service-first attitude: you care about getting it right for the customer and for the people around you
- Comfort with ambiguity and change as this industry evolves fast, and we are looking for people who find that exciting
- Excellent communication skills: clear, empathetic, and confident under pressure
- Technical grounding (we'll build on this, no need to check every box):
- Prior exposure to Technical Support / Service Desk in an IT environment
- Familiarity with Cloud products, dedicated/baremetal servers, VPS, public cloud is a strong plus
- Comfort with, or willingness to quickly learn, IT fundamentals and cloud concepts
- Additional languages, especially German, are a plus
#Benefits
- Nationale Nederlanden life insurance
- Edenred lunch card
- Luxmed private health care
- Multisport card
- Public transport refund
- Pension Plan (PPPE)
- Ask Henry concierge
- EMA – psychological support
- Employee referral program
- Additional 4 days off
- Global Incentive Plan
- Kudos seniority bonus
- Hybrid working mode
- Funding for remote working
- Glasses refund
- Social Fund: holiday allowance, sport and culture card, gift cards, emergency allowance
.
Within your #OneTeam
You'll join a leading European cloud and hosting provider with a global footprint
You'll build technical depth in Cloud technologies (baremetal, VPS, public cloud) while developing the soft skills that make a real difference to customers
You'll grow in an environment that values curiosity as much as expertise,
You'll be part of a team-first culture where helping a colleague solve a tricky ticket is as valued as solving your own
Who we're looking for:
More than a finished skillset, we're looking for people who are genuinely curious about how cloud infrastructure works, and energized rather than intimidated by an industry that never stops moving. If you have a strong service spirit, enjoy collaborating, and want to keep learning for the long run, the technical depth will come, we'll help you build it.
Your main responsibilities:
- Diagnosing and resolving issues affecting Cloud services (baremetal servers, VPS, and public cloud environments) for international customers customers
- Answering customer calls, emails, and chats to understand and solve the issues they're experiencing
- Handling escalations and clearly explaining next steps and processes to customers
- Classifying incidents accurately and escalating or reassigning them to the right team when needed
- Keeping customers informed throughout an investigation, from first contact to resolution
- Actively participating in internal training to build and maintain strong knowledge of our products, technologies, and processes
Your future impact
In 6 months, you will:
- Become autonomous in recognizing and troubleshooting common Cloud-related issues
- Built a solid understanding of our product portfolio and the needs behind it
In 1 year, you will have:
- Mastered delivering nuanced, complex resolutions to customers
- Developed strong technical expertise in Cloud infrastructure through our dedicated training programs
- Grown into someone teammates rely on for both technical judgment and collaborative spirit
What matters most to us:
- Fluent Polish and English
- A genuinely curious, open mindset, someone who wants to understand why things work, not just follow a script
- Strong team spirit and a service-first attitude: you care about getting it right for the customer and for the people around you
- Comfort with ambiguity and change as this industry evolves fast, and we are looking for people who find that exciting
- Excellent communication skills: clear, empathetic, and confident under pressure
- Technical grounding (we'll build on this, no need to check every box):
- Prior exposure to Technical Support / Service Desk in an IT environment
- Familiarity with Cloud products, dedicated/baremetal servers, VPS, public cloud is a strong plus
- Comfort with, or willingness to quickly learn, IT fundamentals and cloud concepts
- Additional languages, especially German, are a plus
#Benefits
- Nationale Nederlanden life insurance
- Edenred lunch card
- Luxmed private health care
- Multisport card
- Public transport refund
- Pension Plan (PPPE)
- Ask Henry concierge
- EMA – psychological support
- Employee referral program
- Additional 4 days off
- Global Incentive Plan
- Kudos seniority bonus
- Hybrid working mode
- Funding for remote working
- Glasses refund
- Social Fund: holiday allowance, sport and culture card, gift cards, emergency allowance
.