Sales Operations Manager M/F/X

Within your #OneTeam

Sales Ops Team Mission: Improve Sales efficiency and autonomy.

Your main responsibilities :

Contribution to Sales Ecosystems improvements: process design and roll-out/support to clusters
•    Contributing to the design & implementation of sales processes with common guidelines (ex: how to ask for a refund, how to react to churn risk, how to manage a delivery issue, ……) in collaboration with other departments
•    Maintaining the knowledge base of processes & best practices
•    Ensuring streamline communication between the CU / cluster and other departments
•    Being accountable for the efficiency of the process (ex: delivery, ordering priorities, digital farming)

Sales enablement & CRM
•    Ensuring that Sales Ops in Clusters and sales teams are trained on relevant topics including on tools and processes
•    Acting as first point of contact for all CRM usage questions and improvement suggestions. Centralizing requests, assessing their relevance and discussing implementation with the CRM team.

Continuous improvement
•    Propose and contribute to business specifications for new tools & processes to provide more autonomy and empowerment to the sales teams

Business Analysis, Data Preparation, Dashboard & Reporting
•    Contribute to Compensation Plan Framework execution to deliver Sales bonuses
•    Collaborate with Data and BI teams to specify and expose relevant Datasets
•    Building dashboard & views to support Sales Ops team and enable sales teams to monitor their business
•    Provide ad'hoc reports
•    Contribute to weekly reporting of the CU
•    Analyze sales KPIs to suggest areas for improvements
•    Contribute to Budget definition with Financial Controlling Teams

 Lead Generation for Acquisition

•    Contributing to setting-up sales campaigns and tracking progress and efficiency
•    Contributing to the definition of new lead sources options together with other departments
•    Implement and work toward automation of new lead sources processes.
•    Analyze lead sources performances and suggest areas for improvement

Your future impact

In 6 months

- Support Business Leads into their Business Reporting and Analytics
- Contribute to Comp Plan execution
- Contribute to initiative to improve Customer Knowledge
- Support Sales in adopting and using our Ecosystem efficiently
 
And in 1 year
- Provide business Insights and recommandation for Efficiency improvements thanks to your data analysis
- Lead Transformation Initatives to improve our Ecosystem
- Insure Sales and their management is adopting efficiently our Best practices and tools

Skills required

• Excellent interpersonal, communication skills
• Be tech-savvy with cloud knowledge, and with marketing & customer minded
• Be highly creative, proactive, pedagogue
• Have the ability to coordinate multi-stakeholder projects
• Time management skills and ability to work under pressure to tight deadlines
• 3+ year experience in Business Analysis / Sales & Marketing Operations / Data Analysis
• Expertise on Excel (Pivot Table, Macro, Power Query, Power Pivot, Graphs)
• Knowledge in Data Management (SQL, BI Tools, ETL)
• Knowledge about CRM & Marketing automation tools

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