Permanent contract
Industry
NORTH SYDNEY, AU, NSW 2060
DC IT Technician
Within your #OneTeam
- You will provide level 1 support to datacenter teams, subsidiaries and OVH customers as well as help to set up and maintain datacenters. You will be part of a group of L1 technician teams that operate 24/7, managed by a Team Leader.
Your main responsibilities :
- Optimize bays for new servers
- Wire the incoming cables and network of servers within a bay, respecting the wiring scheme
- Install servers as required by the Team Leaders and in accordance with the operational plan
- Assemble and install computer hardware (assemble/install/ upgrade/update computers)
- Follow safety rules and regulatory requirements.
- Call in an L2 technician if needed
Your future impact
In 6 months
- Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system.
And in 1 year
- Help maintain good customer relations and customer satisfaction on a daily basis
x
Skills required :
- Intervene on the servers in response to monitoring alerts or customer tickets
- Upgrade the servers (change obsolete components) according to the list of work to be carried out
- Undertake curative maintenance on delivered servers
- Identify intervention stages using diagnostic information
- Apply maintenance procedures
- Update wiring systems
- Restructure computer bays
- Implement actions to resolve problems related to the server environment
- Ensure computers are functioning properly via analysis and monitoring
- Set up specifications and maintain databases (server, components and other)
- Manage and resolve system failures quickly and well
- Call in an L2 technician and escalate incident tickets to L2 support if needed
That's a plus :
- Understanding of OVH products desirable but not essential.
1. Meeting with our Talent Acquisition Specialist:
2. Interview with the Manager:
DC IT Technician
Within your #OneTeam
- You will provide level 1 support to datacenter teams, subsidiaries and OVH customers as well as help to set up and maintain datacenters. You will be part of a group of L1 technician teams that operate 24/7, managed by a Team Leader.
Your main responsibilities :
- Optimize bays for new servers
- Wire the incoming cables and network of servers within a bay, respecting the wiring scheme
- Install servers as required by the Team Leaders and in accordance with the operational plan
- Assemble and install computer hardware (assemble/install/ upgrade/update computers)
- Follow safety rules and regulatory requirements.
- Call in an L2 technician if needed
Your future impact
In 6 months
- Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system.
And in 1 year
- Help maintain good customer relations and customer satisfaction on a daily basis
x
Skills required :
- Intervene on the servers in response to monitoring alerts or customer tickets
- Upgrade the servers (change obsolete components) according to the list of work to be carried out
- Undertake curative maintenance on delivered servers
- Identify intervention stages using diagnostic information
- Apply maintenance procedures
- Update wiring systems
- Restructure computer bays
- Implement actions to resolve problems related to the server environment
- Ensure computers are functioning properly via analysis and monitoring
- Set up specifications and maintain databases (server, components and other)
- Manage and resolve system failures quickly and well
- Call in an L2 technician and escalate incident tickets to L2 support if needed
That's a plus :
- Understanding of OVH products desirable but not essential.