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Date:  Oct 14, 2021
Contract Type:  Permanent contract
Location: 

MADRID, ES, 28014

Cloud customer support

 

#Department

 

We are looking for a/an Cloud customer support  for our Customer Services department that provides advice, listening and solutions to our customers.

As part of the technical team you will be responsible for incoming calls, chats and e-mails of customers that are looking for help and information about OVHcloud products ( servers,cloud)

#Missions

 

Attached to the [to fill with manager's role] , you meet the following challenges : 

 

  • Inform and help customers via email, chat and phone on OVHcloud products and services
  • Troubleshoot and fix general and specific problems related to cloud services (VPS, Dedicated Servers, Private/Public Cloud, etc.)
  • Quickly identify the type of customer in order to provide adequate responses and solution(s) to fulfill customer's expectations
  • Keep customers updated on the progress of incidents, classifying, escalating and reassigning their requests internally, if necessary
  • Provide excellent customer service listening, analyzing and making recommendations (guide the customer towards a profitable solution) to OVHcloud Premium customers and Partners
  • Deal with customer's requests and questions related to payments and invoices (billing)
  • Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer support
  • Follow all internal training necessary for developing and sustaining an advanced knowledge of products, technologies and sales strategies

 

​At OVHcloud, we encourage boldness and initiative. Beyond these missions, we therefore expect you to be proactive and participate in the continuous improvement of your scope.

 

#Profile

 

  • Basic technical knowledge in cloud products: VPS, Dedicated Servers, Private/Public Cloud etc.
  • General knowledge of Linux, virtualization and Windows Server
  • Excellent communication, organization and customer service skills
  • Strong teamwork skills, positive attitude, dynamic and enthusiastic
  • Passionate for technology and willing to learn and develop himself/herself
  • Fluent Spanish language is mandatory
  • English is mandatory (>B2) + German or Italian or French or Portuguese language mandatory (>B2).
  • With a great sense of service, you want to have a positive impact on your internal and / or external contacts.
  • You are open to the world and working in an international context is an important aspect for you.
  • You are independent and able to work in a fast-paced environment.

 

Do you want to join a unique human adventure? Explore new avenues and use your talents and energy to support an ambitious project? 
You are in the right place. Do not hesitate any longer and join the OVHcloud adventure!