Permanent contract
Customer Services
LISBOA, PT, 1050-061
Hybrid
Hybrid
Customer Service Team Leader M/F/X
Within your #OneTeam
- You will be responsible for organizing and supporting your team in its day-to-day activities, in local physical presence and remote
- You will deploy and manage strategy for increasing your team's technical competences within the SMB support unit
Your main responsibilities :
- Maintain the expected level of service and customer satisfaction, in line with defined SLA-SLO objectives
- Define team objectives, monitor individual and collective performances and determine action plans.
- Develop your team’s talents through an individual career plan
- Report technical issues and anomalies to the various departments (Support-RUN Cust-RUN PU), contribute to incident/crisis management
Your future impact:
In 6 months :
- You will actively participate in company projects and be a driving force behind continuous improvement (
- You will participate in the improvement of internal tools
In 1 year:
- You will define and manage various projects designed to improve service within support
.
Skills required:
- Your mindset is customer-oriented, and you are able to empathize and listen to customer needs
- You have problem-solving skills
- You are a strong team player and able to collaborate effectively with internal teams
- You have strong communication skills, both written and verbal, to effectively engage with customers and internal teams
- You are fluent in English / Spanish
It’s a +
- You are fluent in French
- You experienced using of our internal CRM “Service now”
1. Meeting within 2 to 4 weeks with our hiring officer:
Belén
2. Interview with the manager:
Jérôme
Customer Service Team Leader M/F/X
Within your #OneTeam
- You will be responsible for organizing and supporting your team in its day-to-day activities, in local physical presence and remote
- You will deploy and manage strategy for increasing your team's technical competences within the SMB support unit
Your main responsibilities :
- Maintain the expected level of service and customer satisfaction, in line with defined SLA-SLO objectives
- Define team objectives, monitor individual and collective performances and determine action plans.
- Develop your team’s talents through an individual career plan
- Report technical issues and anomalies to the various departments (Support-RUN Cust-RUN PU), contribute to incident/crisis management
Your future impact:
In 6 months :
- You will actively participate in company projects and be a driving force behind continuous improvement (
- You will participate in the improvement of internal tools
In 1 year:
- You will define and manage various projects designed to improve service within support
.
Skills required:
- Your mindset is customer-oriented, and you are able to empathize and listen to customer needs
- You have problem-solving skills
- You are a strong team player and able to collaborate effectively with internal teams
- You have strong communication skills, both written and verbal, to effectively engage with customers and internal teams
- You are fluent in English / Spanish
It’s a +
- You are fluent in French
- You experienced using of our internal CRM “Service now”