IT Technician – RUN Team (24/7 Datacenter Operations)

Location : Erith, United Kingdom – 100 % onsite

Within your #OneTeam culture, you’ll be the hands‑on hero who turns a customer’s “buy” button into a live, humming cloud service.

Based in our Erith datacenter, you’ll join OVHcloud’s Industry Business Unit and work side‑by‑side with infrastructure engineers and fellow IT technicians to keep our massive server fleet running at peak performance – 24 hours a day, 7 days a week.

Main Missions

• First‑line guardian – monitor, diagnose and resolve hardware alerts to meet KPI & SLA targets.
• Server‑lifecycle champion – install, assemble, upgrade, de‑commission and redeploy servers across the rack floor.
• Rack‑space optimizer – design and maintain efficient rack layouts, cable management and power distribution.
• Asset & stock steward – keep the inventory system pristine, track spare parts and ensure rapid replacement cycles.
• Incident commander – own the ticket flow, execute rapid repairs, and hand‑off escalations to Level 2 when needed.
• Continuous‑improvement driver – propose and implement process tweaks that boost availability and reduce mean‑time‑to‑repair.
• Compliance watchdog – enforce health, safety and regulatory standards in every physical operation.
• Cross‑site collaborator – share status updates, lessons learned and best practices with global 24/7 teams.

What You Bring

• Proven hands‑on experience troubleshooting, diagnosing and repairing server hardware.
• Track record of proactive issue detection and prevention on degraded or faulty equipment.
• Solid background performing server upgrades (component swaps, firmware updates) for customers.
• Experience with unracking, de‑commissioning, repairing and preparing hardware for redeployment.
• Strong asset‑management skills – you keep inventory accurate and spare‑part stock ready.
• Ability to thrive in a 24/7 shift schedule (including weekends and holidays) and lift/move heavy rack units safely.
• Excellent communication – you translate technical problems into clear updates for teammates and customers.
• Bonus points: CompTIA A+/Network+ (or similar), large‑scale datacenter exposure, cloud‑infrastructure familiarity, and a customer‑centric mindset.

What We Offer

• A highly important role in OVHcloud's Datacenter infrastructure, you are responsible for our server availability

• A competitive salary package with annual bonus scheme as well as company pension scheme & insurance packages

• 32 vacation days per year in the beginning, up to 34 days with growing seniority

• Stay Active – with our Sports Allowance we financially support your sports activities

• Commuting bonuses – With our Public Transport and bike allowance policies, we support your commuting costs

• Direct influence on product development – your operational insights feed back to R&D to help shape the next generation of OVHcloud infrastructure

• Career development within one of Europe's leading cloud providers, with opportunities to expand your scope as the site matures

Your Future Impact

In the first 6 months

• Zero‑downtime champion – resolve >95 % of hardware incidents within SLA, slashing mean‑time‑to‑repair.
• Inventory master – implement a streamlined spare‑part tracking system that cuts stock‑out events by half.
• Process pioneer – launch at least two rack‑layout or cabling improvements that boost space efficiency by 10 %.

In 1 year

• Reliability architect – contribute to a 15 % increase in overall server availability across the site.
• Mentor & trainer – onboard new shift technicians, sharing best‑practice checklists and troubleshooting playbooks.
• Innovation conduit – feed operational data to R&D, influencing the design of the next‑generation OVHcloud hardware platform.

Ready to keep the cloud humming around the clock? Join us, bring your hardware passion, and make every server count. Apply now!